Leading Constructive Dialogue Across Your Organization
This program has been accredited by the Law Society of Ontario for 2 hours of Professionalism Content and 1 hour of EDI Professionalism Content.
Empower leaders with the skills to communicate using a values-based approach, resolve conflict early, and strengthen trust across your organization.
Why this conversations matters.
From return-to-office mandates to hybrid work disputes, today’s leaders are managing tensions that are difficult to ignore and even harder to navigate—all while facing rapid change, complex relationships, and rising uncertainty. While conflict is healthy and an inevitable part of all organizations, if mishandled, it can cause harm, erode trust, and increase risk across the organization. Conflict takes many forms, from tension between the board and management, misalignment within leadership teams, competing priorities across departments, and broader societal polarization that inevitably influences organizational dynamics.
When we avoid, rush, or poorly manage difficult conversations, communication breaks down and the organization becomes more vulnerable to cultural, operational, and reputational risk.
Many leaders hesitate to engage because they fear making mistakes, being misunderstood, or escalating conflict. Others step into difficult conversations without a clear framework, , resulting in reactive rather than constructive dialogue. Across organizations, silence often replaces meaningful engagement. This is not because people don’t care, but because they lack the tools and skills to engage in meaningful dialogue. In this environment, the ability to lead constructive dialogue is a core leadership competency.
This course offers a practical, structured, and human‑centered approach to navigating conflict, strengthening relationships, and fostering psychological safety and trust across your organization.
A 3-hour live professional development session that provides leaders with a clear framework to engage in constructive dialogue
Outcomes you can expect
This course equips leaders with the skills and practical tools and strategies to understand and respond to conflict and to engage in constructive dialogue. Participants will learn to approach dialogue in a manner that strengthens relationships, organizational performance, and creates the safety and trust needed to navigate conflict.
The Three Stages of a Conversation
Learn to navigate the three stages of a difficult conversation
Stage 1
Before the Conversation
- Take a systemic and reflective approach to understanding the issue.
- Clarify intentions and desired outcomes.
- Reframe conflict as a natural and necessary part of effective leadership, culture, and governance.
- Prepare yourself and others for a values‑aligned conversation.
Stage 2
Begin the Conversation
- Learn how to open conversations in a way that builds trust and sets clear expectations.
- Apply the essential components of constructive dialogue, including clarity, empathy, and shared purpose.
- Establish boundaries and agreements that support psychological safety.
Stage 3
Sustain the Conversation
- Stay grounded when tensions rise or emotions surface.
- Use practical techniques to regulate your own responses, address resistance, and keep the dialogue on track.
- Leverage both formal authority and informal influence to support progress, alignment, and shared understanding.
- Strengthen relationships by acknowledging harm, repairing trust, and reinforcing commitments.
Who will benefit from this course
This program supports board members and executives at all experience levels, whether you are new to governance or a seasoned professional.
This course is designed for leaders who want to strengthen their ability to navigate conflict, communicate across difference, and foster trust within complex organizational environments. It is ideal for:
- Board members and governance leaders: Those responsible for setting the tone, overseeing culture, and guiding conversations that influence strategy, risk, and organizational alignment.
- Executives and senior leaders: CEOs, Executive Directors, and senior management who must navigate competing priorities, facilitate dialogue across teams, and collaborate effectively with their boards.
- Legal professionals and advisors: Lawyers, in‑house counsel, and regulatory leaders who engage in sensitive conversations, manage risk, and support clients through challenging issues.
- HR professionals: Those navigating return-to-office decisions, hybrid work tensions, and workforce policy changes that require clear, trust-building communication across all levels of the organization.
- People and culture leaders: Organizational culture and DEI leaders who facilitate conversations tied to culture, performance, conflict, and trust.
- Public sector and nonprofit leaders: Leaders serving diverse communities, navigating public scrutiny, or managing multi‑stakeholder relationships where clarity, trust, and shared understanding are essential.
- Anyone responsible for leading through complexity: If your role requires you to bring people together, bridge differing perspectives, or support constructive communication across teams or stakeholder groups, this course is for you.
Leading Constructive Dialogue Across Your Organization
Delivery in-person, hybrid or virtual
Course length: 3 hours
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Course Overview
“Mante is a phenomenal facilitator and teacher. She offered a way of framing difficult conversations that is respectful, impact focused, acknowledges harm and ensures there is accountability. Her teaching examples were wide ranging which is a product of her vast professional experiences as a lawyer, former public servant, board member and community leader. I look forward to learning from Mante again and would recommend that all leaders, regardless of level in the organization, participate in her training.”
What Leaders Are Saying
Your organization’s culture is shaped by the conversations you’re willing to have.
Strengthen your board and leadership team with the skills needed to engage conflict thoughtfully
Apply Today
