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Building a Human-Centred Organization: Culture, Compliance, and Trust

A live professional development course for leaders navigating the real complexity of organizational culture, compliance, and trust

Course Overview
Building a Human-Centred Organization: Culture, Compliance, and Trust

Today’s leaders have many responsibilities — ethical, organizational, and legal — to build organizations that are equitable, safe, and accountable. Many believe they are meeting those responsibilities because they have a workplace violence and harassment policy, a code of conduct, or a training program. These measures are important. They do not, on their own, address the full range of experiences that influence how people feel, how they are treated, and whether they can raise concerns and be heard.

Most organizations have a workplace violence and harassment policy. It serves a specific and important purpose: worker safety and incident reporting. It was not designed to address the broader range of conduct and conditions that erode trust, undermine psychological safety, and prevent people from doing their best work. A workplace violence and harassment policy is necessary. It is not sufficient.

Building a human-centred organization requires leaders to build the systems, policies, practices, and behaviours that create the conditions for people to thrive — and to do so in a way that strengthens organizational performance, trust, and long-term resilience.

A live professional development session for leaders who want to strengthen organizational culture through sound governance, policy, and leadership practices.

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Outcomes you can expect

This course equips participants with the knowledge, tools, and leadership clarity to build organizational cultures grounded in trust, accountability, and sound practice.

Understand existing organizational measures

Assess your organization's policies and practices address, what they were not designed to cover, and what a more complete approach requires across the full range of your organization's relationships and responsibilities.

Identify, prevent, and remove organizational barriers

Build the capacity to identify barriers affecting employees, board members, clients, suppliers, and other stakeholders — and to develop accountable, practical plans to address them at the policy, practice, and cultural levels.

Establish policies that set clear expectations

Understand the distinct roles of workplace violence and harassment policies and anti-harassment and anti-discrimination policies, why both are necessary, and what each must contain to be effective and meaningful.

Strengthen corrective mechanisms

Strengthen internal complaints mechanisms
Understand the elements of a fair and effective complaints process, one that addresses occupational health and safety issues and human-rights-based harassment and discrimination, protects people from reprisal, and maintains organizational integrity.

Implement accommodation policies and practices

Build accommodation practices that respect the dignity, individuality, and inclusion of every person they are designed to serve — and that reflect the shared responsibilities of the organization and the individuals within it.

Lead with stewardship, equity, and meliorism

Examine how the leadership values of authenticity, compassion, curiosity, humility, and courage translate into the behaviours that build psychological safety and organizational trust — and what it means to lead an organization committed to continuous improvement.

Who will benefit from this course

This course is designed for leaders who are responsible for organizational culture, policy, and accountability — and for those who want to build healthier, more trustworthy organizations.

  • Directors, Board Chairs, and Governance Committee Members
  • CEOs, Executive Directors, and Senior Leadership Teams
  • Corporate Secretaries, Legal Counsel, and Policy Advisors
  • Chief Human Resources Officers and People Leaders
  • Risk, Compliance, and Regulatory Affairs Officers
  • Leaders in government, corporate, nonprofit, healthcare, education, and legal sectors

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Building a Human-Centred Organization: Culture, Compliance, and Trust

Course length: 2 hours
Cost: $299 +HST

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Course Overview

“Mante is a phenomenal facilitator and teacher. She offered a way of framing difficult conversations that is respectful, impact focused, acknowledges harm and ensures there is accountability. Her teaching examples were wide ranging which is a product of her vast professional experiences as a lawyer, former public servant, board member and community leader. I look forward to learning from Mante again and would recommend that all leaders, regardless of level in the organization, participate in her training.”

Chris Scipio, Manager, National Defence Canada
MODULE 1

Understanding Organizational Culture as a System

Explore how organizational culture is shaped by structures, decision‑making, and accountability — not just values or intent. This module helps leaders understand culture as a system of formal and informal practices that influence behaviour, trust, and performance across the organization.

MODULE 2

What Policies Are Designed to Do — and What They Are Not

Examine common organizational tools, including workplace violence and harassment policies, codes of conduct, and training programs. Participants will assess what these measures were designed to address, where their limits lie, and how over‑reliance on policies can leave critical cultural risks unaddressed.

MODULE 3

Identifying, Mitigating and Preventing Barriers

Learn how organizational systems — policies, structures, decision‑making practices, and informal norms — produce inequitable outcomes, unintentionally. Participants learn practical approaches to identifying and removing systemic barriers through changes to policy, practice, leadership behaviour, and oversight.

MODULE 4

Effective Policies and Expectations

Examine how organizations can strengthen workplace violence and harassment policies and develop effective anti‑discrimination and harassment frameworks by setting clear standards, applying policies consistently, and ensuring leadership decisions and conduct reinforce those expectations in practice.

MODULE 5

Implementing an Effective Recourse Mechanism

Examine what makes complaints mechanisms effective in practice, and the leadership behaviours that inform how people experience these processes as safe, fair, and credible in practice.

MODULE 6

Integrating Governance, Culture, and Trust

Integrate course concepts into a cohesive governance and leadership approach that sustains trust, accountability, and organizational credibility over time.

Build the understanding and judgment needed to lead human‑centred organizations in practice.

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204-78 George Street, Ottawa, Ontario, K1N 5W1

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